I have received complaints from members of the public that when one fails to travel on the day one is booked to fly on AirAsia, the airline will forfeit all sum paid ONLINE including the Airport Tax.
Beside the basic fare, here are the charges one also pays for when buying a plane ticket from AirAsia via ONLINE:
For example:
……………………………………………………………Admin Fee………Airport Tax
KL – Guang Zhou RM22.50 RM25.00
Guang Zhou – KL RM43.50 RM97.00
First and foremost, why must members of the public pay the Admin Fee twice when the ONLINE purchase is done only once? Unless a purchase is made in two separate transactions then it’s only fair that the passenger pays two times for the Admin Fee. The Ministry of Transport should immediately stop AirAsia from collecting Admin Fees twice.
Fail to travel and Airport Taxes are forfeited by AirAsia
As it currently stands today, when one fails to travel on the date that the ticket has been booked for, AirAsia will forfeit whatever the sum one has paid via ONLINE to the airline. By right, AirAsia should only forfeit the airfare and the airline should refund the Airport Tax to the customer because the customer did not travel (i.e. did not use the airport facilities). The reason being AirAsia is merely a collecting agent for Malaysia Airport Authority Bhd (MAB) and therefore will hold the Airport Tax as a trustee. And when the customer did not travel then AirAsia, as a trustee, must take step to refund the Airport Tax to the customer without further ado.
For example: KL/Guang Zhou/KL, the total Airport Taxes collected by AirAsia is RM122.00.
Assuming for a moment that AirAsia had sold tickets in advance to 1 million passengers/customers (which are strictly on the low side) and we conservatively take the sum of RM50 per customer as the average Airport Tax collected by AirAsia. This will add up to a total of RM50 million. Assuming also for a moment that we conservatively take only 10% of the 1 million customers did not travel then the sum forfeited by AirAsia will be RM5,000,000. It is estimated in the industry that those who fail to travel on the pre-booked day usually number more than 10% of the total passengers/customers that have booked to travel on AirAsia.
Should the Ministry of Transport specify a ruling that AirAsia can only charge one set of Admin Fee of RM22.50, and, in the event that a customer who had paid in advance DID NOT travel on the said day, then, AirAsia must automatically refund the Airport Tax collected to the customer concerned?
– Terjemahan oleh Lee Wee Tak – Ucapan ribuan terima kasih dari Wee Choo Keong –
Soalan Mingguan Wakil Rakyat Anda ke-36
Saya menerima aduan daripada orang umum bahawa apabila seseorang itu gagal hadir untuk penerbangan yang telah ditempah dengan AirAsia, syarikat penerbangan itu akan menyimpan semua bayaran yang telah dibuat menerusi internet termasuk cukai lapangan terbang.
Selain daripada tambang, berikut adalah kadar yang dikenakan apabila anda membeli tiket daripada AirAsia menerusi internet:
Contohnya:
Bayaran Cukai
……………………………………………………………Pentadbiran……Lapangan Terbang
KL – Guang Zhou RM22.50 RM25.00
Guang Zhou – KL RM43.50 RM97.00
Pertamanya, mengapakah orang ramai kena bayar bayaran pertadbiran 2 kali apabila urusniaga membeli menerusi internet hanya dilakukan sekali? Lain ceritalah jika urusniaga itu dibuat dua kali maka barulah patut dikenakan bayaran dua kali. Kementerian pengangkutan harus hentikan AirAsia mengenakan bayaran pentadbiran 2 kali.
Gagal menghadiri penerbangan dan AirAsia tidak memulangkan cukai lapangan terbang
Kini, apabila anda gagal menghadiri penerbangan, AirAsia akan menyimpan semua bayaran yang telah dibuat menerusi internet. Sepatutnya, AirAsia harus menyimpan kadar tambang sahaja danmemulangkan cukai lapangan terbang kepada pelanggan kerana dia tidak meneruskan perjalanan (iaitu tidak menggunakan kemudahan lapangan terbang). Sebabnya adalah AirAsia hanya mengutip bayaran bagi pihak Malaysia Airport Authority Bhd (MAB) dan berperanan sebagai pemegang amanah. Apabila pengguna tidak hadir dalam lapangan terbang, maka sebagai pemegang amanah, AirAsia patut memulangkan bayaran cukai lapangan terbang itu terus sahaja.
Umpamanya: KL/Guang Zhou/KL, jumlah cukai lapangan terbang diterima oleh AirAsia adalah RM122.00.
Kita buat andaian sejenak bahawa AirAsia jual tiket pendahuluan kepada 1 juta pelanggan (anggaran ini dikira rendah sikit) dan kita anggarkan bayaran purata RM50 dikumpul daripada setiap pelanggan oleh AirAsia. Jika hanya 10 peratus pelanggan gagal hadir maka AirAsia tidak memulangkan sejumlah RM5,000,000. Anggaran dalam perusahaan penerbangan menunjukkan orang yang gagal hadir untuk tempahan pendahuluan melebihi 10 peratus daripada jumlah yang menempah untuk terbang dengan AirAsia.
Patutkah Kementerian Pengangkutan mengeluarkan tetapan khas bahawa AirAsia hanya boleh mengenakan bayaran pentadbiran satu kali berjumlah RM22.50, dan, sekiranya pelanggan yang telah membuat bayaran tetapi gagal menghadiri penerbangan itu, supaya AirAsia terus sahaja memulangkan bayaran cukai lapangan terbang tanpa sekatan?
